Support

Last updated: 6 November 2026

Questions, bugs, export help or subscription trouble — start here.

Contact

Email [email protected]. A real person reads it, usually within two business days. Please include your app version (Settings → About) and platform.

Common questions

Do I need an account?

No. Ledra works entirely on your device. There is no sign-in, no password and no cloud account.

How do I export a report for my doctor?

Open Report → Export PDF, pick the date range, then share, print or save the file from the system share sheet.

How do I move my data to a new phone?

Use the in-app export (CSV/PDF) to keep a copy, or restore your phone from a full device backup. Ledra does not sync between devices.

How do I cancel Premium?

Subscriptions are managed by the store: Google Play → Payments & subscriptions, or iOS Settings → Apple ID → Subscriptions. Cancelling does not delete your entries.

I was charged but Premium is not active.

Open Settings → Restore purchases. If it still does not unlock, send us the store receipt email and we will sort it out.

How do I delete my data?

See Delete your data.

Something is wrong with the app.

Send a short description, a screenshot if possible, and the steps that led to the problem. You can also paste the event code shown in Settings → About; it points us at your crash report.

Language

We answer in English and Turkish.